Customer Tickets
Support your customers where you already know them
A help centre, website tickets and customer portal — with routing, response targets and team reports. Available on Growth and up.
One place to ask for help and follow up
A branded help centre and website launcher connect customers directly to your team.
- A customer portal with a verification code or personal sign-in link
- Conversations with attachments, current status and team replies
- Customer email from your business’s verified sender
A clear queue for the whole team
Assign tickets, route by category and work to the response targets you set.
- Assign to an agent or team using round-robin or least-busy routing
- First- and next-response targets within business hours, with overdue alerts
- Canned replies, internal notes and actions across several tickets
Support connected to automations and reports
See what needs attention and connect tickets to your business processes.
- Automations for replies, assignment, resolution and overdue responses, alongside an API and webhooks
- Open backlog, response times and reopened tickets by agent, source and category
- AI assistance with triage and internal drafts; your team chooses the customer reply
Ready to upgrade your customer communication?
Get started with oToK — connecting a WhatsApp number takes minutes.
No credit card required — start right away