Every WhatsApp conversation. One inbox. The whole team.
WhatsApp conversations, with SMS in the same thread, in one real-time shared inbox — with assignments, internal notes and full history for every customer.
One inbox for WhatsApp, with SMS beside it.
WhatsApp chats flow into the same inbox in real time, and SMS messages sit in the same thread — one history per customer, with every message marked by where it came from.
- WhatsApp through Meta's official Cloud API, as a verified Meta Tech Provider — your existing number keeps working in the WhatsApp Business app
- SMS in the same conversation list — tagged so it reads apart from WhatsApp
- Media and documents — every file type WhatsApp supports — voice recordings, emoji reactions and approved templates, all from the same window
- Every message says where it came from — a form, an SMS, a connected system, imported history or the WhatsApp Business app — and a message that arrived from a Meta ad opens the ad itself: its image or video, its text and its campaign
- Contact names follow the current record, and conversations for their other numbers link together without losing history
Keep working from your phone — Coexistence
Connect to oToK without giving up the WhatsApp Business app: the number keeps working on the phone as usual, and every chat syncs into the inbox — including up to 6 months of chat history.
- Official, guided connection via Meta Embedded Signup — no tricks, no ban risk
- Silent history and contact sync — no noisy notifications
- Phone-sent messages are attributed to the agent you choose
Real teamwork — without stepping on each other
Every agent sees exactly what they need: conversations assigned automatically or manually, statuses, tags and priorities — with internal notes that keep the full context inside the conversation.
- Automatic conversation assignment by a method you define — or manual in one click
- Internal notes only the team sees — right inside the thread
- Tags, starring, priorities and statuses on every conversation
- Role-based access: all conversations or assigned only
Response-time targets the whole team can see
Decide how fast a customer should hear back — and the inbox tracks every conversation against the clock, so nothing quietly slips.
- Set a first-reply target and a follow-up target — the clock respects your business hours and holidays
- At-risk and overdue conversations are flagged in the list, with a dedicated folder for what needs attention now
- Escalation alerts to the people you choose — and a breach can even trigger an automation
- Response-time analytics show where you stand — per team member and over time
Reply on time — from anywhere
Schedule a message for the right moment, and never miss a thing: browser push notifications and native iOS and Android apps put the inbox in your pocket.
- Schedule messages to send later — review pending sends and cancel anytime
- One notification centre for everything that needs you — a new message, a task or inquiry that landed on you, a signed quote, a booking that moved, an automation that failed — with a per-topic choice of in-app, push or email
- Usage and credit alerts for owners and billing managers at 80%, 90% and 100% of your monthly sending and credit allowances and your prepaid SMS balance — an optional topic you can route or switch off
- Quiet hours hold push and email back until you are around, and an email digest gathers the rest at a time you set
- A push banner says what happened without quoting the message — the text waits in the app — and several banners about the same conversation replace each other instead of piling up
- Native iOS and Android apps — the full inbox on the go
- Share a link to the current page, contact or conversation from the mobile app or installed PWA — teammates open it in the right workspace
- Sign in with a compatible passkey without typing your email
Ready to upgrade your customer communication?
Get started with oToK — connecting a WhatsApp number takes minutes.
No credit card required — start right away